- <h2>New Albany Main Street to host seminar on helping business bottom line</h2>
New Albany Main Street to host seminar on helping business bottom line
The New Albany Main Street Association will be hosting “Your Front line is Your Bottom line” customer service seminar on Aug. 19 from 8:30 a.m. – 9:30 a.m. with speaker Diane O’Toole from the Mississippi Development Authority at the Magnolia Civic Center in Historic Downtown New Albany.
“In today’s economy, all businesses are looking for more customers,” O’Toole said. “How about keeping the customers you have who will then refer other customers to you? The major reason for business failures is lack of Customer Service Training and the understanding of what it is your customers really want from you and your business. Failure to deliver what customers want or need in the best possible manner can lead to an ever dwindling bottom-line.
“If you had a choice of frequenting two or three places that offered the same product for the same price, how would you make your decision? Chances are, you would select the place of business where you were well treated and received the greatest perceived value. It is likely the same place where you received the best customer service experience.”
A native Mississippian, Diana O’Toole, graduated from Belhaven College with a B.S. degree in Psychology and a double minor in Speech/Drama and Secondary Education. While at Belhaven, she was a member of Alpha Psi Omega, the National Honorary Theater Society and had roles in numerous plays.
Diana O’Toole has 22 years’ experience in the travel and tourism industry; eight as a professional leisure travel agent and 11 years with the Tourism Division of the Mississippi Development Authority. She currently serves as Senior Associate Manager with the Tourism Division and is Program Manager for the Community Development and Hometown MS Retirement Program.
Believing that Hospitality Training and Customer Service are the keys to the success of tourism, retirement or other economic development, Diana was instrumental in the development of an innovative approach to Hospitality/Customer Service Training for the State of Mississippi.
She serves as program speaker for Rotary Clubs, Lions Clubs, Chambers of Commerce, and other civic organizations and as a tourism resource professional with the Mississippi Main Street Association. She is also in her second term as President of Toastmasters International Club “Guess Who’s Talking Now.”
Diana O’Toole’s seminar entitled, “Your Front line is Your Bottom Line” will teach the three things that owners/managers must do to increase the level of customer service and will offer the front line employee tips on increasing customer satisfaction.
For more information contact Vickie Duke, New Albany Main Street Association Manager, at 662-534-3438.
|
 |
|
|
|
|
|
|
Hattiesburg Bottling Company
Historic site in Hattiesburg, Mississippi |
|
|
